Frequently Asked Questions

Do I have to sell my house to come in here?

That decision will depend upon the assets that you have. For further information contact Benhome or see the Aged Community Care website at www.health.gov.au/acc or phone: 1800 500 853

What happens to the bond money?

The accomodation bond is an amount agreed between the residetn and aged care home. There is no fixed amount or formula for determining the bond. However, you cannot be charged a bond which would leave you with less than $35,000 in assets. The bond is refunded (to the person or to their estate) when the person leaves the aged care home, less a maximum of $280 a month for up to five years. You cannot be asked to pay any accomodation bond if you have assets less than $35,000 at the time you enter care.

Will I need to supply items eg. sheets?

All linen is supplied you only need to bring your clothing (clearly marked with your name) and some small items for the room.

Can I bring my own TV?

Yes you can, the only requirement we have is that the TV and any other electrical equipment you bring in must be tested and tagged.

Can I bring some furniture?

The rooms all have a bed, hanging space and a bedside set of drawers. You are able to bring some items of furniture however a senior staff member, due to OH&S regulations, must check any items of furniture you bring in.

Can I bring some personal treasure?

Yes, however please remember that the security of these items is the responsibility of the resident.

Am I free to come and go as I please?

Yes, so long as the staff are informed of you going and your expected return. Residents are allowed up to 52 days leave from the facility per year, many residents use some of this time to spend Christmas and special occasions with their family. You must also sign the Sign In/Out book located in the front office (or in front of the main dining room after office hours).

Will I like the food and will my food likes/dislikes be respected?

Upon arrival at Benhome, kitchen staff conduct a likes/dislikes survey for the resident-this is respected at all times. The food is produced fresh onsite using local suppliers where possible.